New phone system for Zimbra host 01.com
01.com, the leading, hosting/SaaS provider and technical consulting company dedicated to supporting email for organizations worldwide using the open-source based Zimbra Collaboration Suite, is plea
sed to announce we have begun the installation of and migration to a new enterprise phone system this week.
We expect the new, materially upgraded system to provide benefits to our customers, not limited to:
- Reduced call-wait times
- Improved call quality
- More accurate call routing
We expect the first phase of the installation and migration to occur between September 15 and November 15, 2009. Work in the second phase, beginning thereafter, will occur primarily behind the scenes, delivering further integration to improve our ability to identify and serve you better, with less delay and more innovative features.
Pardon our dust!
During this time, if you have any trouble reaching our team, including hold times of more than 10 minutes, please use these two methods to reach us, even if it’s just to request a call-back:
- Instant messaging screen name: help@01.com
This is an AIM chat screen name. AIM screen names are freely available, easy to sign up for (use your own email address), and compatible with Windows, Mac (use iChat!) and Linux desktops using freely available chat clients, as well as a variety of mobile devices. Put us on your buddy list!We welcome prospective customers to use chat, our our online contact us page, to contact us, too.
- helpdesk.01.com. Log in to the 01.com help desk using your email address and password and submit a ticket using our issue tracking system (“trouble ticketing”).Note our help desk system is only for existing customers, including those in 30-day trial.
Thank you for your patience while we work to improve service for you.
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